GENERAL PURCHASE CONDITIONS

1. INTRODUCTION

This document contains the Conditions that regulate the purchase of our products and the contract that binds us to both of us - You and us - (hereinafter the "Conditions"). These Conditions establish the rights and obligations of all users (hereinafter "You" / "your") and those of Sesey SL (hereinafter "we" / "our" / "the Seller") in relation to the products we offer through our online store. Please read these Conditions and our Privacy Policy carefully, before using our online store or authorize any payment and place the order. By using our online store or placing an order through it, you agree to be bound by these Conditions and by our Privacy Policy so, if you are not in accordance with all the Conditions and the Policy of Privacy, you must not place any order. These Conditions may be modified at any time by the Seller, without notice, so you must read them before making each order in order to know the provisions in force.

If you have any questions related to these Purchase Conditions or the Privacy Policy you can contact us at info@sergioserrano.com.

2. USE OF THE WEBSITE AND ACCEPTANCE

These Conditions are the only conditions applicable to the use of our online store, and substitute any other, unless express prior written consent of the Seller. These Conditions are important both for you and for us since they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company. You declare that, when placing your order, you have read and accept without reservation these Conditions. You agree that:

1. You can only make use of the online store to make legally valid inquiries or orders.

2. You cannot make any speculative, false or fraudulent request. If we have reasonable causes to consider that an order of this nature has been made, we will be authorized to cancel it and inform the pertinent authorities.

3. You are also obliged to provide us with certainty and correct way your email address, postal address, telephone and / or other contact information and consent that we may use to contact you if necessary.

4. If you do not provide us all the information we need, we will not be able to process your order.

By placing an order through our online store, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.

3. SERVICE AVAILABILITY

The present information and the details contained in our online store do not constitute an offer to sell, but rather an invitation to do business. There will be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.

To place an order, you must follow the online purchase procedure. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Keep in mind that this does not mean that your order has been accepted, since it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between us (the "Contract") will be formalized only when we send you the Shipping Confirmation.

Only those products related to the Shipping Confirmation will be the object of the Contract. We will not be obliged to supply you with any other product that may have been the subject of an order until we confirm the shipment of the same in an independent Shipping Confirmation.

4. PRODUCTS AVAILABILITY

All product orders are subject to their availability and, in this sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide information about quality substitute products of same or higher value that you may order. If you do not wish to place an order for these substitute products, we will refund you for any amount that you may have paid.

5. REFUSE TO PROCESS AN ORDER

We reserve the right to withdraw any product from our online store at any time and / or to remove or modify any material or content thereof. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the order confirmation, in that case, we will contact you as soon as possible informing you of the circumstances that prevent the processing of the order and / or alternative solutions.

We will not be responsible to you or to any third party by the fact of withdrawing any product from our online store, regardless of whether the product has been sold or not, remove or modify any material or content of our online store, or for refusing to process an order once we have sent the order confirmation.

6. RIGHT TO CANCEL THE PURCHASE. RETURNS.

If for any reason you are not satisfied with your order, you have a period of 14 working days, from the date of delivery of the order, to return it (according to article 44 of Law 7/1996, of January 15 of Ordination of Retail Commerce modified by Law 47/2002, of December 19). It will be understood that you have known the right of withdrawal from the acceptance of these General Conditions and placing the order.

You can test the product to determine its nature or its characteristics as you would do it in a commercial establishment.

It is very important that you return the exchange or return products in perfect conditions and in their original packaging. There will be no refund of those products that are not in the same conditions in which they were received. In case the products are damaged due to improper packaging, we will not accept the return.

To proceed with the exchange or refund, please consult the procedure section of changes and returns, which explains the steps to follow. The returns are subject to an administrative cost (consult depending on country or area of collection) that will be deducted from the amount to be paid.

Once we receive the products and verify that all the above conditions are met, the Seller will accept the return of the product and proceed to the payment of the amount in the same way in which the purchase was made. After examining the product we will inform you by email, within a reasonable time, if you have the right to the refund of the amounts paid.

You will receive the refund of the amount within a maximum period of 20 days from the reception of the exchange or return product. Keep in mind that your bank may not show you the amount of the refund on your balance until the following month.

In case of defective products or wrong shipments, all costs of return will be paid by the Seller, in any other case shall be paid by the Buyer. The refund will be made in the same method of payment that was used to pay for the purchase.

This provision does not affect the rights recognized to the consumer by current legislation.

7. DELIVERY

Without prejudice to the provisions of Clause 5 above and unless extraordinary circumstances occur, we will try to send the order before the delivery date indicated in the Shipment Confirmation or, if no delivery date is specified, within 15 days from the date of the Confirmation of shipment.

If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid.

For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the product /s have been "delivered" at the moment of signing the receipt thereof at the agreed delivery address.

The Seller reserves the right to vary the way of shipment and the company for which it is made, provided that it does not cause a manifest damage to the customer. In no case it will be sent to a postal mail. For shipments in Spain, the following conditions will apply:

• Shipping costs vary depending on the country of destination. To know exactly the transport costs, go to the order summary screen.

• Delivery from Monday to Friday in working days.

8. IMPOSSIBILITY OF DELIVERY

If it is impossible after two attempts, to make the delivery, we will try to find a safe place to leave the order. We will leave you a note explaining where your order is and how to collect it. If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us to arrange the delivery on another day.

9. TRANSMISSION OF RISK AND PROPERTY

The risks of the Products will be at your charge from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts, including shipping costs (if applicable), or at the time of delivery (as defined in the clause 8), if it took place at a later time.

10. PRICES

The price of the products will be the one stipulated at all times in our online store, except in case of manifest error. Although we try to make sure that all the prices listed in the application are correct, errors can occur. If we discover a mistake in the price of the products you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and you will be refunded in full for the amounts that have been paid.

We will not be obliged to supply the product (s) at the wrong lower price if the error in the price is obvious and unambiguous and could reasonably have been recognized by you as an incorrect price.

The prices in our online store include VAT or tax that can replace you, and shipping costs.

Prices may change at any time, but (except as stated above) the possible changes will not affect the orders which we have already sent a Confirmation of Shipment.

11. PAYMENTS

We guarantee that each of the transactions made with the Seller is 100% secure.

All transactions that involve the transmission of personal or banking data are made using a secure environment. The Seller uses a server based on the standard security technology SSL (Secure Socked Layer). All the information transmitted to us goes encrypted through the network.

Likewise, the data on your credit card are not registered in any database but go directly to the POS (Point of Sale of the Bank).

We also inform you that in an effort to provide greater security to the credit cards owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are a "secured" cardholder, you can always make payments with a VISA, MASTERCARD or AMERICAN EXPRESS card in our store. In the event that your card is not adhered to this payment system, the Seller will only accept payment with a VISA, MASTERCARD or AMERICAN EXPRESS credit card to customers with proven seniority and reliability.

In both cases, when paying with a VISA, MASTERCARD or AMERICAN EXPRESS card, you will always be asked for the following information: the card number, the expiration date, plus guarantees about the security of the transaction.

By clicking on "Authorize Payment" you are confirming that the credit card is yours.

Proof of purchase corresponding to the order will be sent to your email along with the order confirmation.

The credit cards will be subject to checks and authorizations by the issuer of the same, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we cannot formalize any contract with you.

You must notify us any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time, so that we can make the necessary arrangements.

Credit card fraud is a crime, and the Seller will take legal action against anyone who makes a fraudulent transaction in our online store.

In case you use the PayPal payment method, I remember that PayPal is a fast and secure way to pay online. You can easily pay for your purchases with your debit card, credit card or bank account through PayPal, without sharing financial information with Sesey S.L

PayPal securely stores your financial information and protects it with market-leading security and fraud prevention systems. What's more, your financial details are never shared with the Seller.

Using PayPal you will not have to enter the details of your card or your bank account to pay. You will only need your email address and a password.

In case of using PayPal you choose how to pay: debit card, credit card or bank account.

12. VALUCE ADDED TAX (VAT)

In accordance with current regulations, any purchase made through our online store will be subject to Value Added Tax (VAT), or any other tax that may replace it.

13. RESPONSABILITY AND EXMPTION FROM RESPONSIBILITY

Our responsibility in relation to any product purchased in our online store application will be strictly limited to the purchase price of said product.

Nothing in these Conditions of Purchase excludes or limits in any way our liability:

1. In case of personal injury caused by our negligence.

2. In case of fraud or fraudulent falsehood.

3. In any matter in which it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we will not accept any liability for indirect damages that occur as a side effect of the losses or losses. major damages, which occur in any way, and are caused by civil wrong (including negligence), breach of contract or others, even if they could have been foreseen.

Due to the open nature of our online store and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this application.

All descriptions of products, information and materials contained in this online store are provided "in the state in which they are found" and without express, implied or derived warranties in any other way.

To the extent possible, as permitted by law, we exclude all warranties by safeguarding those warranties that cannot be legitimately excluded from consumers.

The provisions of this clause shall not affect your rights recognized by law as a consumer, nor your right to withdraw the Contract.

14. NOTIFICATIONS

The notifications that you send us should preferably be sent through our email info@sergioserrano.com.With regard to the provisions of these Conditions and unless otherwise stipulated, we may send communications either to the email or to the address postcard provided by you when placing an order.

15. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding for you and for us, as well as for our respective successors and assignees.

You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it in your favor or for you, without having obtained our prior written consent.

We may transfer, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations deriving from it in our favor or for us, at any time during the term of the Contract. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that you have as a consumer recognized by law that will not annul, reduce or limit in any other way the guarantees, both express and implied, that we could have granted you.

16. EVENT BEYOND OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, whose cause is due to events that are beyond our reasonable control ("Force Majeure").

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include, but is not limited to, the following:

1. Strikes, lockouts or other protest measures.

2. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or war preparations.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

4. Impossibility of the use of trains, boats, airplanes, motor transports or other means of transport, public or private.

5. Impossibility of using public or private telecommunications systems.

6. Acts, decrees, legislation, regulations or restrictions of other governments.

7. Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our compliance obligation under any Contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill our obligation for the duration of such period. We will use all reasonable means to end the Cause of Force Majeure or to find a solution through which we can fulfill our obligations under the Contract despite the Cause of Force Majeure.

17. RESIGNATION

If, during the term of a Contract, we cease to insist on strict compliance with any of the obligations assumed by virtue thereof or of any of these Conditions, or if we fail to exercise any of the rights or remedies we are entitled to exercise or to interpose by virtue of said Contract or these Conditions, such fact shall not constitute a waiver of said rights or remedies nor shall it exempt you from complying with such obligations.

The resignations we make to demand compliance will not constitute a waiver on our part to demand further compliance.

No resignation by us of any of these Conditions will take effect, unless expressly stipulated that it is a waiver and communicated to you in writing in accordance with the provisions of the section of Notifications above.

18. DIVISIBILITY

If any of these Conditions or any provision of a Contract were considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will remain valid to the extent permitted by law.

19. INTEGRITY OF THE CONTRACT

These Conditions and any document expressly referred to constitute the entire agreement between you and us in relation to the object of the Contract and supersede any other agreement, agreement or previous promise agreed between you and us verbally or by written.

You and we acknowledge having agreed to enter into this Agreement without having relied on any statement or promise made by the other party or that may be inferred from any statement or writing in the negotiations conducted by the two before said Contract, except as expressly provided mentioned in these Conditions.

20. OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you make each order, unless by law or decision of government agencies we should make changes to those policies, Conditions or Privacy Policy in which case, the possible changes will also affect the orders that you had previously made.

21. APPLICABLE LEGISLATION AND JURISDICTION

Contracts of purchased products through our site will be governed by Spanish legislation.

Any dispute that arises or relates to such contracts will be subject to a) the exclusive jurisdiction of the Courts and Tribunals of the city of Elche or in the absence of commercial courts in the city of Elche, Alicante will be competent when the user whether employer or b) to the Courts and Tribunals of the city where the user is domiciled in the case of a consumer, in accordance with current legislation.

Nothing in this clause will affect the rights that are recognized by current legislation.

22. COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our email: info@sergioserrano.com.